Refund policy

Refund & Return Policy

At Quila Suave, your satisfaction and skin health are our top priorities. We want you to feel confident every time you shop with us.

Return Window We accept returns within 30 days of your purchase date. To be eligible, items must be unused, unopened, and in their original packaging.

How to Start a Return To initiate a return, please contact us at [your email address] with your order number and reason for return. Our team will respond within 1–2 business days with next steps.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds will be issued to your original payment method within 5–7 business days. Please note that original shipping charges are non-refundable.

Damaged or Incorrect Items If you received a damaged or wrong item, please contact us within 7 days of delivery with a photo, and we'll make it right ; no return shipping required.

Final Sale Items Items marked as final sale are not eligible for return or exchange.

Because we care about your skin and your experience, we're always here to help. Reach out anytime ; we're happy to find a solution that works for you.