Shipping policy
Shipping Policy
At Quila Suave, we're committed to getting your natural skincare essentials to you safely and on time.
Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
- Standard Shipping (5–7 business days): Calculated at checkout
- Expedited Shipping (2–3 business days): Calculated at checkout
- Free Standard Shipping on all orders over $[100]
Domestic Shipping We currently ship to all 50 US states. Orders are shipped via [USPS / UPS / FedEx ; choose your carrier].
International Shipping At this time, we [do/do not] offer international shipping. If you're outside the US and interested in our products, please contact us at [your email] and we'll do our best to help.
Order Tracking Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at [your email] within 30 days of your order date and we'll work with the carrier to resolve it.
Incorrect Address Please double-check your shipping address at checkout. Quila Suave is not responsible for packages delivered to an incorrect address provided at the time of order.
Questions about your shipment? We're here to help ; reach out anytime.